[ CAREERS ]

Position Overview

Explorer Software Inc. is seeking a Project Manager to oversee ERP implementation projects and ensure seamless onboarding experiences for our customers. This role bridges the gap between technical delivery and customer success, working closely with the Onboarding & Training Team to coordinate implementations of Explorer’s ERP software solutions. You will be instrumental in delivering projects that drive long-term value and operational efficiency for construction businesses.

Key Responsibilities

Project Management & Delivery

• Lead end-to-end project delivery of ERP implementations, aligning with defined scope, schedule, and budget.
• Define and document the workflows, procedures, and processes needed to achieve consistent project outcomes.
• Manage project timelines across milestones such as discovery, configuration, testing, training, and go-live.
• Ensure all implementations align with Explorer’s delivery methodology and meet quality standards.

Customer Partnership & Success

• Serve as the primary point of contact for customers throughout the implementation lifecycle.
• Build trust with stakeholders by clearly communicating expectations, tracking progress, and facilitating decisions.
• Translate customer needs into actionable plans that reflect industry-specific workflows (e.g., job costing structures, payroll schedules, project billing cycles).

Cross-Functional Collaboration

• Partner with the Onboarding & Training Team to plan customer education and ensure adoption of core and optional modules of our construction ERP software and field service management software, including, as examples:
  
  • Core Accounting: ensure proper setup and migration of financial data, GL structure, AP/AR, and bank reconciliation.
  • Job Costing, Project Management, and Service Agreements: track real-time costs and compare against budgeted figures.
  • Equipment & Asset Management: support scheduling and resource management.
  • Payroll: enable complex payroll scenarios including union rules and certified payroll.
• Work closely with internal technical resources, support, and development to triage, escalate, and resolve customer issues.

Risk & Quality Management

• Identify and mitigate project risks, proactively addressing scope changes or resource constraints
• Conduct internal reviews and customer-facing status meetings to ensure transparency and alignment.
• Drive post-go-live success through handover documentation and lessons learned.
• Translate customer needs into actionable plans that reflect industry-specific workflows (e.g., job costing structures, payroll schedules, project billing cycles).

Preferred Qualifications

• Experience: 5+ years in project management, ideally in ERP or enterprise software; experience with construction or financial systems is a strong asset.
• Industry Knowledge: deep understanding of construction industry processes, especially in finance, field operations, and compliance is beneficial to this role
• Technical Acumen: ability to grasp software configuration and data migration concepts; familiarity with systems integration is a plus.
• ERP Expertise: hands-on experience with similar ERP modules, such as accounting, job costing, payroll, or project management systems.
• Communication Skills: excellent interpersonal, organizational, and written communication skills; able to engage with both executive and operational customer stakeholders.
• Certifications: PMP, CAPM, or equivalent project management certification preferred.

What We Offer

• Remote Work – Always*
  
  • Work-from-home with no commute, no fossil fuels and no greenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico. *Some roles require regular customer-related travel.
• Competitive Salary
  
  • Full-time, permanent position
  • 💰$90,000 - $110,000/year, based on experience
• Excellent Benefits
  
  • ✔️ Extended health, dental, and vision benefits
  • ✔️ Life and disability insurance
  • ✔️ Paid time off (vacation + sick days)
  • ✔️ RRSP or 401k matching
• Tech & Tools Provided
  
  • 💻 Company laptop, headset, and hardware
  • 🚀 High-speed internet paid for by us
• Inclusive & Flexible Work Culture
  
  • Be part of a supportive, diverse team of the best and brightest programming, training, and technical support professionals who serve customers across North America and Internationally.

To Apply

If you are interested in applying for this position, please use our online application process using the link below.

Position Overview

Explorer Software Inc. is looking for a skilled and customer-focused Customer Support Specialist to deliver world-class service experiences to our construction ERP customers. You will serve as a key part of our Support Team, helping customers resolve technical issues, optimize system usage, and build long-term satisfaction with our software products.

This is a fully remote, full-time position suited for a proactive, flexible individual with strong communication and troubleshooting skills. You’ll work with a collaborative team that values responsiveness, expertise, and dedication to customer success.

Key Responsibilities

Customer Support & Troubleshooting

• Provide responsive, professional ticket and phone-based support to Explorer Software users.
• Resolve technical issues and address inquiries related to our ERP products, focusing on timely and accurate resolutions.
• Identify the most effective path to solve a customer’s issue based on context and system knowledge.
• Educate users on system functionality based on Explorer’s default configuration.

Collaboration & Communication

• Communicate clearly and effectively with customers and internal team members.
• Escalate complex issues to technical or product teams as appropriate.
• Contribute to a collaborative support environment using swarm techniques for complex or urgent issues.

Knowledge Management & Continuous Learning

• Document frequently asked questions and known issues using internal knowledge bases.
• Stay current on new product features and ERP updates.
• Support efforts to enhance documentation and contribute to customer enablement materials.

Preferred Qualifications

• Experience: Minimum 2 years of customer support experience, and 1+ year of accounting or finance-related work experience.
• Accounting Knowledge: Familiarity with Accounts Payable, Accounts Receivable, General Ledger/Sub-Ledger workflows, and basic financial reporting (e.g., Balance Sheets, Operating Statements).
• ERP/Software: Prior experience with ERP or accounting software; knowledge of Explorer Software Eclipse is a strong asset.
• Support Tools: Experience with ticketing systems (e.g., Zendesk or similar platforms) and Microsoft tools like Outlook, Excel, Word, and Teams.
• Communication Skills: Strong verbal and written communication skills with a focus on discovery, active listening, and resolution.

What We Offer

• Remote Work – Always*
  
  • Work-from-home with no commute, no fossil fuels and no greenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico.
• Competitive Compensation
  
  • Full-time, permanent position
  • 💰$58,000 - $70,000/year, based on experience
• Excellent Benefits
  
  • ✔️ Health, dental, and vision insurance
  • ✔️ Life and disability insurance
  • ✔️ Paid time off (vacation + sick days)
  • ✔️ 401(k) with matching or RRSP
  • ✔️ Tuition reimbursement and health savings/flexible spending accounts
• Tech & Tools Provided
  
  • 💻 Company laptop, headset, and hardware
  • 🚀 High-speed internet paid for by us
• Inclusive & Flexible Work Culture
  
  • Be part of a supportive, diverse team of the best and brightest programming, training, and technical support professionals who serve customers across North America and Internationally.

To Apply

If you are interested in applying for this position, please use our online application process using the link below.

Position Overview

Explorer Software Inc. is seeking an Onboarding Specialist to guide customers through successful ERP implementations and onboarding experiences. This position is responsible for delivering application training, coordinating go-lives, and advising customers on best-practice use of Explorer’s software solutions with a focus on Explorer’s Evolution software (www.explorer-software.com/fsm). You’ll play a key role in turning complex implementations into seamless transitions for service businesses across North America.

This is a full-time, remote position suited for a highly motivated and adaptable professional with deep accounting knowledge and a strong customer education mindset. Frequent travel may be required.

Key Responsibilities

Training & Implementation Support

• Train new and existing customers in Explorer’s Evolution software functionality and workflows.
• Provide consulting services and needsanalysis throughout the implementation lifecycle — from planning and data conversion to go-live and post-implementation support.
• Troubleshoot and research customer issues related to product use and configuration.

Customer Success & Enablement

• Deliver engaging training sessions, both virtual and in-person, including presentations at Explorer’s annual user conference.
• Recommend tailored best-practice software usage based on industry knowledge and client goals.
• Collaborate with the technical support group to provide subject matter expertise when needed.
• Assess skills gaps for existing customers and design training to improve adoption and outcomes.

Preferred Qualifications

• Experience: Minimum 2 years of accounting and business experience (required); accounting or finance degree preferred. Previous experience with field service management software considered an asset.
• Industry Knowledge: Familiarity with industry workflows; experience with Canadian payroll or U.S. payroll. Previous experience with field service management software considered an asset.
• Technical Acumen: Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Communication Skills: Excellent verbal and written communication; professional in appearance and presentation.
• Work Ethic: Self-motivated, well-organized, able to work independently and meet deadlines under pressure.
• Travel: Must be willing to travel 25–50% of the time; valid passport may be required.

What We Offer

• Remote Work – Always*
  
  • Work-from-home with no commute, no fossil fuels and no greenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico. *This role may require regular customer-related travel.
• Competitive Compensation
  
  • Full-time, permanent position
  • 💰$60,000 - $78,000/year, based on experience
• Excellent Benefits
  
  • ✔️ Dental and vision care
  • ✔️ Disability and life insurance
  • ✔️ Extended health care and wellness program
  • ✔️ Paid time off (vacation + sick days)
  • ✔️ RRSP matching
• Tech & Tools Provided
  
  • 💻 Company laptop, headset, and hardware
  • 🚀 High-speed internet paid for by us
  • 📞 VOIP communication system
• Inclusive & Flexible Work Culture
  
  • Be part of a supportive, diverse team of the best and brightest programming, training, and technical support professionals who serve customers across North America and Internationally.

To Apply

If you are interested in applying for this position, please use our online application process using the link below.